Frequently asked questions

What is Burrow & Quill?

Burrow & Quill is a letter subscription experience bringing entertaining stories into your home each month. Each story takes place over 12 months, with 2 letters mailed to you monthly.

Every envelope contains a letter from the character(s) in the story, along with thoughtfully designed items that tie into the narrative - such as postcards, drawings, and more!

Once my story ends will my subscription auto-renew?

Subscriptions do NOT automatically renew. When you're ready to begin a new story, visit our website to select your next adventure!

Are the stories family-friendly?

Absolutely - all of our letter subscriptions are appropriate for the entire family. Some letter stories are designed specifically for certain age groups, however.

Do you have stories for children?

Yes! The tale of Juniper & Rolo is written with 7-11 year-olds in mind.

Can I give a subscription as a gift?

Yes - our letter subscriptions make excellent gifts!

Select a Story

Visit our Shop and choose a story and add it to your cart.

Delivery

• Enter the recipient’s mailing address in the Delivery section at checkout so their letters will be sent directly to them.

• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.

Payment

Enter your billing information in the Payment section and click on Pay Now.

Complete Your Order

After completing your purchase, check your email for the order confirmation.

Gift Introduction

If you’d like to send a printable or digital introduction to let your recipient know about their upcoming gift go to this page.

Can I cancel my subscription?

We offer a 30-Day 100% Satisfaction Guarantee on our prepaid letter subscriptions.
If you are dissatisfied with your prepaid subscription, please let us know within 30 days from the date your order was placed to cancel your subscription and receive a full refund. After 30 days no refunds will be available for the prepaid subscription.

Monthly subscriptions may be cancelled at any time, but refunds are only available if cancelled within 30 days of placing your order.